{"id":71,"date":"2014-12-14T02:23:03","date_gmt":"2014-12-14T01:23:03","guid":{"rendered":"https:\/\/www.mellon.rs\/?p=71"},"modified":"2017-06-14T13:07:12","modified_gmt":"2017-06-14T11:07:12","slug":"usluge-sticanja-klijenata-i-podrske","status":"publish","type":"post","link":"https:\/\/www.mellon.rs\/en\/usluge-sticanja-klijenata-i-podrske\/","title":{"rendered":"Customer Acquisition &#038; Support Services"},"content":{"rendered":"<p>Through <strong>Mellon\u2019s contact center services<\/strong> and complementary outsourced services, our customers are able to accomplish their marketing strategy\u2019s goals:<\/p>\n<ul>\n<li>Enhance business productivity<\/li>\n<li>Build customer loyalty and optimize customer relations<\/li>\n<li>Personalize your communication<\/li>\n<li>Establish your brand name and increase brand and product awareness in new and existing markets<\/li>\n<li>Increase sales and sales efficiency<\/li>\n<li>Create new business opportunities to broaden your market<\/li>\n<li>Increase customer contact without burdening your operational costs<\/li>\n<\/ul>\n<h2>Customer Acquisition &amp; Retention Services<\/h2>\n<ul>\n<li>Lead Generation<\/li>\n<li>Dealer Location<\/li>\n<li>Telemarketing \/ Telesales<\/li>\n<li>Up-selling &amp; Cross-selling<\/li>\n<li>Order Taking<\/li>\n<li>Mail Order Sales<\/li>\n<li>Retention Calls<\/li>\n<\/ul>\n<h2>Customer Care Services<\/h2>\n<ul>\n<li>Customer Service<\/li>\n<li>Help Desk<\/li>\n<li>Information Line<\/li>\n<li>Crisis Line<\/li>\n<li>Pre-Reservation \/ Reservation<\/li>\n<li>Welcome Calls<\/li>\n<li>Activation Calls<\/li>\n<li>Attrition Calls<\/li>\n<li>Mystery Calls<\/li>\n<\/ul>\n<h2>Call Center Support Services<\/h2>\n<ul>\n<li>Overflow<\/li>\n<li>Workstation rental<\/li>\n<li>E-mail handling<\/li>\n<li>SMS handling<\/li>\n<li>Web contact<\/li>\n<li>Data entry services<\/li>\n<li>Script Writing<\/li>\n<li>IVRS<\/li>\n<li>Secretarial Services<\/li>\n<li>Caller Diverting<\/li>\n<\/ul>\n<h2>Complementary Services<\/h2>\n<p>Holistic approach for your needs<\/p>\n<p><strong>Training<\/strong><\/p>\n<ul>\n<li>Recruitment<\/li>\n<li>Training and Development \u201cMellon Training Academy\u201d<\/li>\n<li>Multilingual support<\/li>\n<\/ul>\n<p><strong>Back Office Solutions<\/strong><\/p>\n<ul>\n<li>Courier management<\/li>\n<li>Digitalization<\/li>\n<li>Lettershop<\/li>\n<li>Appointment Setting<\/li>\n<li>Database-updating and enrichment<\/li>\n<\/ul>\n<p><strong>Data management<\/strong><\/p>\n<ul>\n<li>Reporting and Analytics<\/li>\n<li>Skip tracing solutions<\/li>\n<li>Data cleansing<\/li>\n<li>Fraud Identification<\/li>\n<li>Mosaic<\/li>\n<\/ul>\n<p><strong>Research Services<\/strong><\/p>\n<ul>\n<li>Market Research<\/li>\n<li>Communication Surveys<\/li>\n<li>Telephone Interviews<\/li>\n<\/ul>\n<p><\/p>","protected":false},"excerpt":{"rendered":"<p>Through Mellon\u2019s contact center services and complementary outsourced services, our customers are able to accomplish their marketing strategy\u2019s goals: Enhance business productivity Build customer loyalty and optimize customer relations Personalize your communication Establish your brand name and increase brand and product awareness in new and existing markets Increase sales and sales efficiency Create new business [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":275,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":[],"categories":[53],"tags":[],"_links":{"self":[{"href":"https:\/\/www.mellon.rs\/en\/wp-json\/wp\/v2\/posts\/71"}],"collection":[{"href":"https:\/\/www.mellon.rs\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.mellon.rs\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.mellon.rs\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.mellon.rs\/en\/wp-json\/wp\/v2\/comments?post=71"}],"version-history":[{"count":0,"href":"https:\/\/www.mellon.rs\/en\/wp-json\/wp\/v2\/posts\/71\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.mellon.rs\/en\/wp-json\/wp\/v2\/media\/275"}],"wp:attachment":[{"href":"https:\/\/www.mellon.rs\/en\/wp-json\/wp\/v2\/media?parent=71"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.mellon.rs\/en\/wp-json\/wp\/v2\/categories?post=71"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.mellon.rs\/en\/wp-json\/wp\/v2\/tags?post=71"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}