ATM Field Services

Mellon has long experience in delivering, customizing, installing and supporting ATMs, and the support is what our customers value the most.

We pride ourselves for achieving top uptime rates against competition, and for our ability to support an ATM fleet regardless of location.


Outsourcing these services allows the banks to focus on their primary business and leave the management of the ATM channel to the experts. Mellon has in place the necessary technical experts, equipment and parts and is able to offer immediate response to new events. As a result the bank benefits from:

  • Faster response to service calls
  • Fewer service calls
  • Predictive use of spare parts
  • Better availability
  • Better average response time

Every project can include:

  • Performance-based preventive maintenance
  • Service performance reporting
  • On-site customer training
  • Customization of products
  • Software and hardware upgrades

Additional services can be offered in addition to standard repairs:

  • Bulbs replacement
  • Cassette adjustments or repairs
  • Atm chest combination change
  • Firstline maintenance service (cleaning, paper exchanging etc)
  • Atm lock replacement